Conditions

Terms and Conditions (GTC)


§ 1 provider identification and supervisory authority

Tennis Solution SARL.-S
Managing Director: BERTEMES Romy
3, Am Paesch
9135 sheer

Luxembourg
Tel: 00352 691860408
Email: info@tennis-solution.com
Commercial register: B242795
TVA LU32096127

Competent supervisory authority: Register de Commerce et des Sociétes


Conditions

General terms and conditions and customer information

I. General terms and conditions

§ 1 basic provisions

(1) The following terms and conditions apply to all contracts that you conclude with us as a provider (TennisSolution S.ar.lS) via the website www.grapplesnake-strings-europe.com. Unless otherwise agreed, the inclusion of any conditions you may have used is contradicted.

(2) A consumer in the sense of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity. Entrepreneur is any natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of their independent professional or commercial activity.

§ 2 conclusion of the contract

(1) The object of the contract is the sale of goods.

Our offers on the Internet are non-binding and are not a binding offer to conclude a contract.

(2) You can submit a binding purchase offer (order) via the online shopping cart system. The goods intended for purchase are stored in the "shopping cart". You can use the corresponding button in the navigation bar to call up the "shopping cart" and make changes there at any time. After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order data will be displayed again on the order overview page.
Before submitting the order, you have the option of reviewing all of the information here again, changing it (also using the "back" function of the Internet browser) or canceling the purchase. By submitting the order using the "order against payment" button, you enter binding offer from us.You will first receive an automatic e-mail about the receipt of your order, which does not yet lead to the conclusion of the contract.

(3) The acceptance of the offer (and thus the conclusion of the contract) takes place within 2 days by confirmation in text form (e.g. email), in which the execution of the order or delivery of the goods is confirmed (order confirmation).
If you have not received a corresponding message, you are no longer bound to your order. In this case, any services already rendered will be refunded immediately.

(4) Your inquiries regarding the creation of an offer are non-binding for you. We will make you a binding offer in text form (e.g. by email), which you can accept within 5 days.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated via email. You must therefore ensure that the e-mail address you have stored with us is correct, the receipt of the e-mails is technically ensured and in particular is not prevented by SPAM filters.

§ 3 right of retention, retention of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 4 liability

(1) We are fully liable for damage from injury to life, limb or health. Furthermore, we are liable without limitation in all cases of intent and gross negligence, fraudulent concealment of a defect, acceptance of the guarantee for the quality of the object of purchase and in all other cases regulated by law.

(2) Liability for defects within the scope of the statutory warranty is based on the corresponding regulation in our customer information (Part II).

(3) If essential contractual obligations are affected, our liability in the event of slight negligence is limited to the contract-typical, foreseeable damage. Essential contractual obligations are essential obligations that arise from the nature of the contract and the violation of which would jeopardize the achievement of the purpose of the contract as well as obligations that the contract imposes on us according to its content to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place and you can regularly rely on their compliance.

(4) Liability for slightly negligent breaches of duty is excluded in the event of violation of insignificant contractual obligations.

(5) Data communication via the Internet cannot be guaranteed to be error-free and / or available at all times according to the current state of the art. In this respect, we are not liable for the constant or uninterrupted availability of the website and the services offered there.

§ 5 choice of law, place of performance, place of jurisdiction

(1) European law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the habitual residence of the consumer is not withdrawn (principle of favorability).

(2) The place of fulfillment for all services from the business relationships existing with us and the place of jurisdiction is our registered office, provided that you are not a consumer, but a merchant, a legal person under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in the EU or if your place of residence or habitual residence is not known at the time the lawsuit is filed. The authority to also call the court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the United Nations Convention on Contracts for the International Sale of Goods explicitly do not apply.


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II. Customer information

1. Identity of the seller
Tennis Solution SARL.-S
Managing Director: BERTEMES Romy
3, Am Paesch
9135 sheer
Luxembourg
Tel: 00352 691860408
Email: info@tennis-solution.com
Commercial register: B242795
TVA LU32096127


The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at http://ec.europa.eu/odr.

2. Information about the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities for correction take place in accordance with § 2 of our general terms and conditions (part I.).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not save the complete text of the contract. Before the order is sent via the online shopping cart system, the contract data can be printed out or saved electronically using the print function of the browser. After receipt of the order by us, the order data, the legally required information for distance contracts and the general terms and conditions will be sent to you again by email.

3.3. If you have a request for a quote outside of the online shopping cart system, you will receive all contract data as part of a binding offer by email, which you can print out or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and / or services can be found in the article description and the additional information on our website.

5. Prices and payment modalities

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective article description, are shown separately in the course of the ordering process and are to be borne by you, unless free delivery is promised.

5.3. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective article description.

5.4. Unless otherwise specified for the individual payment methods, the payment claims from the contract concluded are due for payment immediately.

6. Terms of delivery

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective article description.

6.2. Insofar as you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold item only passes to you when the goods are handed over, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or someone else to carry out the shipment.

7. Statutory liability for defects

7.1. There are statutory rights to liability for defects.

7.2. As a consumer, you are asked to immediately check the goods for completeness, obvious defects and transport damage upon delivery and to report complaints to us and the freight forwarder as soon as possible. If you do not comply, this has no effect on your legal warranty claims. The thin letters are easy to read and fit every website.